HOTEL GENERAL MANAGER

SUMMARY:
An exciting opportunity exists for an experienced Hotel General Manager to lead the operations of a prestigious five-star boutique hotel in the Garden Route, Western Cape.

POSITION INFO:
HOTEL GENERAL MANAGER Location: Garden Route, Western Cape Salary: R60,000-R90,000 per month, negotiable depending on experience Availability: Preference will be given to candidates who are available to commence employment immediately. THE OPPORTUNITY An exciting opportunity exists for an experienced Hotel General Manager to lead the operations of a prestigious five-star boutique hotel in the Garden Route, Western Cape. The successful candidate will be responsible for the overall management and performance of the hotel and its associated hospitality operations, including the restaurant, spa, adjacent guest accommodation and off-site laundry service. This is a full-time, on-site position requiring a hands-on leader with strong commercial acumen, exceptional hospitality standards and the ability to lead diverse teams while delivering an outstanding guest experience. KEY RESPONSIBILITIES Oversee the overall day-to-day operations of the hotel and its associated hospitality divisions, including the spa, restaurant, adjacent accommodation and off-site laundry service. Lead and manage front-of-house and back-of-house teams to ensure seamless operations and consistently exceptional guest experiences. Maintain and continuously improve service delivery, operational efficiency and five-star hospitality standards across all divisions. Manage budgets, financial forecasts, expenditure and cost controls while driving revenue growth, profitability and business performance. Oversee food and beverage operations, including service standards, menu coordination, stock management and supplier relationships. Manage housekeeping, maintenance and facilities to ensure excellent presentation, cleanliness, functionality and guest comfort. Monitor occupancy levels, reservations, revenue performance and guest feedback to identify opportunities for improvement and growth. Coordinate laundry service operations, ensuring efficiency, quality control and adherence to required standards. Ensure compliance with all relevant health, safety, hygiene, labour and regulatory requirements. Recruit, train, develop and motivate employees while implementing effective performance management and accountability processes. Handle guest complaints and escalations professionally, ensuring prompt resolution and the protection of the hotel''''s reputation. Maintain effective communication with internal and external stakeholders, suppliers and service providers. Prepare operational and financial reports and support group-wide strategies, initiatives and performance objectives in collaboration with senior leadership. MINIMUM REQUIREMENTS Must be a South African citizen. Minimum of 10 years'''' relevant hospitality industry experience, with a sound understanding of hotel operations and the hospitality sector. Proven experience in a senior hotel management or general management role, preferably within a luxury or five-star boutique hotel environment. A relevant tertiary qualification in Hospitality Management, Business Administration or a related discipline would be advantageous. Willingness to relocate to the Garden Route if not currently residing in the area. Preference will be given to candidates who are available to start immediately. REQUIRED SKILLS AND COMPETENCIES General and operational management: Demonstrated ability to oversee multiple hospitality functions and ensure efficient, well-coordinated operations. Guest experience and service excellence: A strong commitment to exceptional guest satisfaction, high service standards and effective resolution of complaints. Financial and commercial acumen: Proven budgeting, forecasting, cost-control, revenue-management and financial-reporting capabilities. Food and beverage management: Sound understanding of restaurant operations, service standards, menu coordination, stock control and supplier management. Leadership and people management: Ability to lead, develop and motivate diverse teams, manage performance and resolve workplace conflict constructively. Strategic and analytical thinking: Ability to identify operational challenges, implement improvements and contribute to business growth and profitability. Planning and organisation: Excellent organisational, problem-solving and time-management skills, with strong attention to detail. Communication and stakeholder management: Excellent interpersonal and communication skills, with the ability to build effective working relationships. Operational flexibility: Willingness to work flexible hours, including weekends and public holidays, in line with the operational demands of the hospitality industry. PERSONAL ATTRIBUTES The ideal candidate will demonstrate: Strong leadership, sound judgement and strategic thinking. High levels of integrity, professionalism and accountability. Emotional intelligence and excellent interpersonal skills. Clear, confident and effective communication. A hands-on, solutions-driven approach to management. A strong commitment to service excellence and guest satisfaction. High personal and professional standards, with exceptional attention to detail.