Homecare Advisor

• Our client is seeking a compassionate and technically capable Homecare Advisor to provide professional homecare support to patients using respiratory and related medical equipment. The successful candidate will be responsible for delivering and installing equipment, educating patients and caregivers on the correct and safe use of products, conducting routine patient visits and providing ongoing therapy support.
• This is a highly mobile, patient-facing role requiring strong clinical knowledge, excellent communication skills and the ability to work independently while maintaining high standards of safety, quality and customer service.

Key Responsibilities

• Deliver and connect respiratory care products and equipment at patients' homes
• Educate patients and caregivers on the correct and safe use of oxygen and respiratory equipment
• Provide ongoing patient support and ensure compliance with prescribed therapy
• Manage all administrative tasks and patient follow-ups relating to the existing customer base
• Support the acquisition and onboarding of new patients
• Conduct titration downloads and schedule patient appointments for routine visits and home sleep studies
• Coordinate CPAP appointments and confirm equipment deliveries
• Ensure timely delivery and connection of equipment to patients' homes
• Advise patients and customers on products, equipment usage and therapy requirements
• Conduct equipment demonstrations and patient training
• Ensure routine patient visits are completed within the required timelines and in accordance with established procedures
• Manage assigned patient lists and maintain accurate records on the relevant patient management system
• Implement Therapy Initiation and Therapy Optimisation programmes
• Provide telephonic assistance and patient support when required, including weekends and public holidays
• Implement CPAP therapy in accordance with sleep study results and doctors' prescriptions
• Demonstrate CPAP machines and masks and provide appropriate patient education
• Deliver insulin pumps and related disposables to new patients
• Educate patients on insulin pump therapy and assist with pump setup and demonstrations
• Manage monthly disposable equipment deliveries
• Compile monthly state information using the required reporting template
• Maintain accurate stock counts and control of equipment and consumables
• Monitor expenses and ensure responsible use of company resources
• Maintain and use the company pool vehicle responsibly and in accordance with company requirements
• Adhere to all safety, quality and operational policies and procedures
• Handle and transport medical equipment, including oxygen cylinders and concentrators
• Assist with additional departmental activities to improve operational efficiency and effectiveness

Minimum Requirements

Qualifications

• Registered Nurse Degree or Diploma
• Matric / Senior Certificate

Experience

• Minimum 2 years' experience in Respiratory Care
• Minimum 3 years' driving experience
• Experience working directly with patients in a homecare or clinical environment would be advantageous
• Experience with respiratory equipment, CPAP therapy or related medical devices would be advantageous

Technical & Clinical Knowledge

• Strong knowledge and understanding of:
• Patient care
• Respiratory care and oxygen therapy
• CPAP therapy and related equipment
• Home sleep studies and titration processes
• Medical equipment operation and patient education
• Consultative and diagnostic processes
• Patient relationship management
• Stock and equipment control
• Basic financial and expense management
• Safety procedures and quality requirements

Key Competencies

• Strong patient and customer orientation
• Excellent communication and interpersonal skills
• Ability to communicate complex medical and technical information clearly to patients and caregivers
• Strong relationship management skills
• Ability to work autonomously and manage a mobile patient caseload
• Strong analytical thinking and problem-solving skills
• Ability to make sound decisions and provide practical solutions
• Assertive and confident approach when working under pressure
• Proactive and self-motivated approach
• Strong organisational and time-management skills
• Ability to manage competing priorities effectively
• High level of accountability and personal responsibility
• Strong commitment to patient safety and quality
• Ability to initiate action and work independently
• Excellent listening skills and openness to feedback
• Professional and empathetic approach to patient care