Head of Operations - Restaurant Operations

SUMMARY:
Head of Operations - Restaurant Operations

POSITION INFO:
Our client is seeking an experienced Head of Operations to lead a regional restaurant portfolio. The successful candidate will drive profitability, operational consistency and customer satisfaction while developing district managers and coordinating regional support functions. Duties and Responsibilities Lead, coach and manage district managers across a geographically dispersed restaurant portfolio. Take accountability for regional profit and loss, sales growth, gross profit, labour costs, stock control and restaurant profitability. Prepare regional budgets, forecasts and operational performance reports. Identify underperforming restaurants and implement measurable turnaround plans. Conduct regular restaurant visits to assess performance, support management teams and address operational gaps. Ensure consistent operating standards, food safety, health and safety, and legislative compliance. Monitor customer satisfaction, service delivery and audit results, ensuring corrective actions are completed. Coordinate maintenance, loss prevention, training, marketing, development and employee relations priorities. Oversee operational readiness for new restaurant openings and the implementation of new products, systems and campaigns. Work with franchise and joint-venture partners to maintain operating standards. Develop succession plans and build a pipeline of future operational leaders. Desired Experience and Qualifications Degree or diploma in Hospitality, Retail, Business Management or a related field. A postgraduate business qualification would be advantageous. At least 8 years' experience in quick-service restaurants, multi-unit hospitality or retail operations. At least 3 years' experience leading 8 or more district or area managers across a region. Proven success in turning around underperforming restaurants. Experience working with franchise or joint-venture partners. Strong understanding of restaurant profit and loss, food and packaging costs, labour productivity and stock variances. Experience managing employee relations and bargaining council matters. Working knowledge of labour legislation, occupational health and safety, and food safety requirements. Strong budgeting, analytical, leadership and performance management skills. Excellent English communication skills; an additional South African language would be advantageous. Valid driver's licence and willingness to travel extensively.