Head of Operations - Cape Town

SUMMARY:
The purpose of the Head of Operations is to provide visible, disciplined, and commercially responsible operational leadership across the hotel, spa, and restaurants.

POSITION INFO:
Head of Operations - Cape Town - R80,000 - R110,000 Provide visible, disciplined, and commercially responsible operational leadership across hotel, spa, and restaurant operations . About Our Client The client operates across hotel, restaurant, and spa ventures, including a hotel and spa alongside two restaurants . The organization delivers hospitality operations through dedicated operational teams across its hotel, spa, and restaurant departments . The Role: Head of Operations The purpose of the Head of Operations is to provide visible, disciplined, and commercially responsible operational leadership across the hotel, spa, and restaurants . The role exists to translate approved strategy, budgets, service standards, and priorities into daily execution, guest experience, a safe and well-maintained physical product, effective leaders, and measurable operational results . Main focus areas include holding operational managers accountable, managing operating performance within approved budgets, ensuring health and safety compliance, and maintaining service quality . Key Responsibilities Lead operational teams with typically 8-10 years of experience in hospitality operations, including 3-5 years in a senior multi-department or general management role . Convert approved priorities into practical plans, clear owners, measurable milestones, and timely decisions . Hold the Executive Chef, Hotel Manager, and Spa Manager accountable for operational delivery, quality standards, hygiene, and performance . Maintain consistent service, presentation, cleanliness, complaint resolution, and facility readiness across the hotel, restaurants, and spa . Chair weekly Operational Senior Leadership Team meetings and lead daily 30-minute operational morning huddles . Manage operating performance within approved budgets, headcount, procurement limits, and delegated authority . Act as operational custodian of IT service requirements and Health & Safety implementation . Coordinate preventative maintenance, repairs, work orders, asset protection, and operational impacts of approved projects . About You 8-10 years of experience in hospitality operations, including 3-5 years in a senior multi-department or general management role . Experience spanning hotel, food and beverage, and/or spa operations . Degree or diploma in Hospitality Management, Hotel Management, Business Management, or a related field . Experience using Microsoft Office (especially Excel), Opera property management systems, and Micros point-of-sale systems . Experience using maintenance/work-order platforms, guest-feedback platforms, scheduling tools, stock-control systems, and operational reporting tools . Ability to lead senior managers, maintain luxury or premium service standards, manage operational risk, control costs, and read financial and guest-feedback data . Objective, evidence-based judgement, attention to detail, consistency, persistence, clear and respectful communication, emotional intelligence, and adaptability . Leadership, food and beverage, service quality, health and safety, facilities, or financial management training .