Job Description
General Responsibilities
- Ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required
- Perform preventative maintenance, installations, repairs and troubleshooting on refrigeration and electrical systems and general facilities
- Perform rotation cleaning duties as required
- Report any accident, or damage to equipment immediately
- Ensure that the facilities and equipment are continuously in good repair and safe for human use
- Responding to breakdowns timeously
Customer Specific Responsibilities
- Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
- Ensure that all logistics duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
- If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
- Report or hand in any property belonging to the guest left lying open in the room
- Ensures that areas where jobs are undertaken are left properly clean and ready for use
- Always display a polite and gracious manner.
Quality Specific Responsibilities
- Comply with and apply all relevant quality standards, policies, processes, rules and procedures
- Follow the established sequences of logistics service, adjusting for the needs of operations
- Complete any paperwork required as part of the job
- Notice and communicate to management opportunities to further improve quality standards
- Contribute to the implementation of on-going and continuous improvements
Facilities
- Maintain any storage facilities to ensure they are clean and tidy
- Be aware and familiar with operating procedures for all departmental machines, equipment and tools
Qualifications
Knowledge and Experience
- Qualified Electrical / Mechanic or Plumber with recognised Trade Test
- Experienced in advanced facilities and equipment maintenance practices
- Ability to effectively communicate with others in English
- Intermediate level equipment and facilities maintenance knowledge and application thereof through duties
- Displays a sense of urgency and dedication to meeting the needs and wishes of others
- Dedicated to achieving high standards by working with others in a friendly and professional manner
- Ability to work effectively and safely when under pressure and when placed with demands