Half-day Office and Operations Coordinator

Job Description

• A jewellery studio founder and designer is seeking a meticulous and systems-minded Office & Operations Assistant to serve as their central operational backbone.
• This hands-on role is ideal for someone highly organised and tech-savvy. You love detail, accuracy and thrive in a high-end, precision-oriented environment.

Key Responsibilities

• Workflow & Production Logistics: Monitor production lead times and liaise with external artisans, casters, setters, and gemstone merchants. Conduct regular physical stocktakes, manage inventory, and coordinate local and international door-to-door courier dispatches.
• Digital Systems & Website Oversight: Coordinate with web developers, upload new digital media, monitor e-commerce accuracy, assist with client newsletters, and oversee online booking systems.
• Client & Studio Communication: Serve as the first point of contact for customer and supplier inquiries, maintaining a refined tone suited to a luxury brand. Oversee daily office administration and studio supplies.
• Data & Financial Administration: Build and maintain Excel-based costing models incorporating precious metal weights, labour, and gemstones. Prepare pro-forma and tax invoices in Xero, manage deposits, and maintain strict pricing and financial records.
• Training/job shadow will be provided.

Requirements

• Experience: 3 to 5 years of experience in an operations, administration, or office support role, preferably within luxury goods, retail, or a boutique studio environment. Jewellery industry experience is not an essential requirement.
• Tech Savvy: Strong working knowledge of Xero Accounting, Microsoft 365, Google Workspace, and e-commerce back ends.
• Key Traits: High numerical accuracy, exceptional attention to detail, proactive problem-solving skills, and a calm demeanour under pressure.
• Education: Diploma or Degree in Business Administration, Finance, Logistics, or a related field (advantageous).
• Location: Must be based in Cape Town with reliable transport. Role is based in Tamboerskloof and is on-site.