Guesthouse Manager

SUMMARY:
Are you a hands-on, organised and capable Guest House Manager ready to take full ownership of the day-to-day running of a 4-star, 4-bedroom guest house?
 
This is a varied role for someone who enjoys being involved in the detail and making sure everything runs smoothly. You’ll manage guest bookings, check-ins and communication, oversee housekeeping, stock and property maintenance, manage a small team of three, and ensure our guests receive a professional and personalised 4-star experience.
 
The role includes occasional evenings, weekends and public holidays for after-hours check-ins.

POSITION INFO:
REQUIREMENTS Matric, or equivalent qualification 3-5 years experience in guest house, hotel, lodge, or hospitality management. Strong customer service and communication skills, with a professional and friendly manner. Must be hands-on, reliable, organised and able to work independently. Experience managing and supervising a small team. Good understanding of Booking.com and other online booking platforms. Comfortable handling administration, payments, invoices, stock control and basic financial records. Strong attention to detail and a high standard of cleanliness and presentation. Able to deal confidently and professionally with guest complaints, difficult situations and emergencies. Computer literate, with good working knowledge of email, Microsoft Office\/Google Workspace and booking systems. Must have reliable transport, particularly for after-hours check-ins. Must be flexible to work occasional evenings, weekends and public holidays when required. Must be comfortable being contactable after hours for urgent guest or property-related matters. DUTIES Manage the day-to-day operations of Cape Village Lodge Manage guest bookings, check-ins, check-outs and guest communication Ensure a professional, friendly and personalised 4-star guest experience Supervise housekeeping and ensure rooms and public areas meet required standards Monitor and manage lodge stock, supplies and purchasing Coordinate maintenance, repairs, garden and general property upkeep Supervise staff, allocate duties and ensure procedures are followed Manage lodge administration, payments, invoices and daily records Monitor Booking.com and other booking platforms, including guest reviews Handle guest queries, complaints and emergencies professionally Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.