Functional Specialist Administrator: Ret

Core Description

• Responsible to provide critical support to the CSB Retail Managing Executive and the Senior Management team. Specific focus will be on effectively managing retail portfolio queries.
• Continuously monitor performance of service providers/ dealers for channels and escalate non-performance. Enable and instil a strong customer focus within own environment in alignment with the overall CSB strategy.

Job Responsibilities

Generic Responsibilities (40%)

• Develop and provide management information that includes HR & Financial issues, Resource & assets, performance, as well as commitments (SLA's)
• Prepare and manage travel schedules for the ME & Senior Management
• Provide high level support regarding weekly statistics, Exco Issues, Budget, logistics, workshops & meetings, office functioning, as well as tracking of Performance Management
• Prepare, compile and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memo's and agendas
• Keep minutes of management meetings and track emanating actions
• Network with relevant role players via meetings and conferences, discussion forums and committees
• Approve all expense requisitions in line with the division's framework
• Coordinate finances, assist with budget preparation

Functional Area Responsibilities (60%)

• Execute high level support functions to ensure that the business development, operational and office management are carried out effectively and efficiently.
• Ensure smooth communication between the MEs office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
• Manage escalation queries (cancellations, outstanding orders, applications)
• Responsible to take accountability for calls, prioritizing, resolving and providing feedback
• Manage and monitor performance of service providers/ dealers for channels
• Drive coordination of stock/ devices for vendors and customers on launches (both internal and external)
• Create and implement processes and templates for the channels
• Driving opportunities and sales for LTE Campaign management
• Digital Campaign Activity management

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Administration; Financial Administration; Communication; Project management; Telkom Structure; Telkom policies and processes; Computer Software; English Language; Customer Care; Facilities; Systems; Office Equipment; Financial Acumen; ICT Industry; Mobile Products & Services; Consumer trends & products; Research methodology & tools

FUNCTIONAL SKILLS

• Interpersonal; Analytical; Communicating; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Orientated; Diplomatic; Ethical; Goal Orientated; Responsible; Proactive; Dedicated; Accurate; Assertive; Integrity; Team player; Values Aligned with Telkom Values

Certifications

• 5 Years relevant experience
• OR 7 years experience

Additional Information

• NQF 6: National Diploma/ Advanced Diploma/ Certificate
• OR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

• Relevant diploma/ business related certificate.
• Relevant experience, of which 3 years must be in a high-level support environment, preferably in a retail environment.

Special Requirements:

• Ability to work under pressure.
• High levels of confidentiality: maintain customer confidence and protect operations by keeping information confidential.
• Integrity checking will be conducted.
• Maintain professional and functional area-specific knowledge.
• Smartly separate what must be done now, and what can be improved later.
• Maintain calm poise in stressful situations.
• Demonstrate consistently strong performance.
• Seek to understand Telkom strategy, market, technology, customers and stakeholders.
• Question status quo, re-conceptualise issues to discover practical solutions for hard problems.
• Ability to work in fast-paced and ever-changing environment.
• A self-starter, capable of acting on own initiative and proactively managing competing demands and pressures and able to multi-task effectively.
• Comfortable to delegate upwards to MEs direct team in order to effectively manage workloads.
• Make fast and timely decisions based on analysis and clear team goals.
• Ability to make sound judgements based on a combination of observation, analysis and experience.

Special Requirements

• Ability to work after hours

Physical Requirements

Key Stakeholders

• Consumer Business Exco
• Indirect Sales Management Team
• Other MEs Functional Specialists
• Relevant regional and national role players
• Customers
• Organised Labour