Functional Head: Grievance

Appointment requirements

• An appropriate three-year career-related tertiary qualification (national diploma or degree) in Law, specialising in Labour Law
• At least six years’ relevant working experience in a labour relations environment
• Supervisory experience will be an added advantage
• A valid Code B driving licence
• Computer literacy with SAP and advanced Excel knowledge
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Verbal and written communication skills; planning and organising skills; ability to work under pressure; good interpersonal skills; negotiation skills; conflict-handling skills; accountability; ability to conduct oneself ethically; problem-solving skills; analytical thinking skills

Primary functions

• Advise on and monitor the grievance procedure
• Attend Step 2 meetings and advise role players on possible solutions to grievances Act as facilitator between the aggrieved and the department to solve the grievance as close to the source as possible and prevent conflict
• Ensure that the decisions and solutions of Step 2 grievance meetings are implemented through written notifications and monitoring
• Communicate with employees, unions and other relevant role players
• Conduct day-to-day correspondence and liaison with unions
• Attend shop steward meetings and advise on policies and procedures
• Give input on request regarding the development and maintenance of policy and procedures regarding labour matters
• Schedule Step 3 grievance meetings and act as secretary and advisor at the meetings
• Ensure that the decisions taken at Step 3 grievance meetings are implemented through written notifications and monitoring to the relevant departmental head