Front Office Supervisor

SUMMARY:
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POSITION INFO:
Company: Crusaders Corporate – Lanseria Position: Front Office Supervisor Salary: Market Related plus incentives   Are you an experienced, motivated and results-driven individual with strong leadership skills and a passion for sales and customer service? We are looking for a dedicated Front Office Supervisor to lead and manage our sales Department, ensuring excellent and efficient daily operations and the achievement of the front office. KEY RESPONSIBILITIES Oversee and manage the daily operations of the Front Office / Sales Department. Lead, motivate and manage the sales team to achieve all KPI’s Monitor individual sales performance and provide coaching, training and guidance. Ensure customer orders, delivery and collection appointments are processed accurately and timeously. Coordinate with the Warehouse, Dispatch and Operations teams to ensure smooth daily operations. Oversee invoicing, reconciliations and general administration. Monitor the picking system and customer appointment portal. Ensure company policies, procedures and SOPs are consistently followed. Handle customer queries and escalations professionally and timeously. Manage promotional material, marketing material and special dispatch requirements. Maintain accurate records, reports and administrative controls. MINIMUM REQUIREMENTS Previous supervisory or management experience, preferably within a sales or wholesale environment. Strong sales and customer service experience. Proven ability to lead, motivate and manage a team. Good administrative, organisational and planning skills. Strong computer skills and experience working with business systems. Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple priorities. High attention to detail and accuracy. Strong sense of accountability, discipline and professionalism. THE IDEAL CANDIDATE We are looking for someone who: Leads by example and takes ownership of their department. Is target-driven and passionate about achieving results. Has excellent people-management skills. Can identify challenges and implement solutions. Is proactive, reliable and well organised. Understands the importance of teamwork, stock accuracy and operational efficiency. HOW TO APPLY If you believe you have the skills, experience and determination to succeed in this role, we would like to hear from you. Please submit your CV to: Email: Subject line: Application – Front Office Supervisor   Only shortlisted candidates will be contacted.