Front Office Manager

SUMMARY:
A Hotel in Mokopane is looking for an experienced and guest-focused Front Office Manager to lead their front office team.

Reporting to the General Manager, the successful candidate will oversee front office operations, maintain excellent guest relations and take accountability for room revenue integrity, while ensuring efficient reservations, cashiering and reconciliation processes.

POSITION INFO:
Duties: Front Office Operations & Guest Relations: Manage daily front office operations and ensure efficient check-in and check-out procedures. Maintain a welcoming, professional reception environment and consistent service standards. Handle guest requests and resolve complaints promptly and professionally. Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests. Reservations & Revenue Control: Oversee reservations, room allocations, availability and rate control. Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised. Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies. Monitor reservation records and communicate changes to relevant departments. Cashiering & Night Audit: Oversee cashiering procedures, guest accounts, payments and daily cash-ups. Review night audit reconciliations and investigate discrepancies. Ensure accurate shift handovers and adherence to financial controls. Prepare front office reports for the General Manager. Team Leadership: Lead, train and supervise the front office team. Manage staff rosters to meet operational requirements. Monitor performance and coach staff on guest service, systems and procedures. Maintain clear communication and accountability across shifts. Requirements: A Diploma or Degree in Hospitality Management or a related field. At least 3-5 years' experience in a senior hotel front office role. Strong guest relations and team leadership skills. Sound knowledge of reservations, rate control and room revenue integrity. Experience overseeing cashiering and night audit reconciliation. Good computer skills and proficiency in hotel property management systems. Opera Cloud experience would be advantageous. Strong organisational, communication and problem-solving skills. Excellent attention to detail and a professional approach. Ability to work shifts, weekends and public holidays.