Front Office Manager

SUMMARY:
A luxury boutique five-star beachfront hotel is seeking an experienced, professional and guest-focused Front Office Manager to lead its Front Office operations. The successful candidate will manage and develop the team, maintain exceptional service standards and ensure a welcoming, personalised and memorable guest experience.

POSITION INFO:
Key Responsibilities Oversee and manage daily Front Office operations, ensuring efficient service delivery. Lead, develop and support employees through training, performance management and fair staff scheduling. Ensure guest satisfaction by addressing enquiries and resolving complaints professionally and effectively. Maintain accurate guest records, room charges, departmental information and administration. Manage departmental budgets, costs, inventory, stock and equipment. Communicate operational updates and initiatives effectively with staff and other departments. Develop and maintain departmental standard operating procedures (SOPs). Ensure the team upholds the hotel's values and service standards. Maintain high standards of organisation, professionalism and operational efficiency. Minimum Requirements & Skills Must be a South African citizen and reside in Hermanus or the surrounding areas. Matric / Grade 12 qualification. Diploma or higher qualification. At least 6 years' relevant experience, including 2-4 years in a similar role. Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel environment. Advanced knowledge of Opera Property Management System (PMS) and computer literacy, including Microsoft Office. Basic HR knowledge, particularly disciplinary procedures. Excellent written and spoken English communication skills. Good knowledge of the local area. Strong leadership, organisational, interpersonal and problem-solving skills. Professional presentation and a warm, guest-focused approach. Ability to manage competing priorities and maintain high standards in a fast-paced hospitality environment.