Freight Forwarder

Main Purpose of the Role

• Own and coordinate the end-to-end management of clients’ ocean import & export shipments against estimated ready dates and required-on-site dates through effective communication with clients and service providers, on-time cargo collection and delivery, and accurate, clean invoicing.

• Grade 12 / Matric is essential.
• A relevant tertiary qualification is advantageous.

Computer Literacy Level

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Additional Computer Skills 

• Microsoft 365 suite
• CargoWise One (CW1)
• TANGO

Job Related Requirements 

• At least 3 years’ experience in ocean freight.
• Comprehensive knowledge of the logistics industry.
• In-depth knowledge of Incoterms and customs requirements.
• Strong client communication skills.
• Knowledge of container and shipment planning and coordination.
• Organised and able to manage a desk, prepare reports and perform analysis.
• Self-motivated, deadline-driven, able to work under pressure, and a positive team player.
• Able to maintain effective relationships with clients and internal and external service providers.

Added Advantages for the Role 

• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated ability to plan and prioritise workloads to meet deadlines.
• Practical problem-solving skills to manage budget and time pressures without compromising quality.
• Ability to work effectively in a multifunctional, matrix team structure.
• Experience and understanding of other shipping modes.
• Excellent communication, negotiation and networking skills.

Duties & Responsibilities 

• Ensure company performance objectives are achieved and follow all operational systems and procedures.
• Coordinate cargo collection & pick up and shipping with DSV origin & destination offices against client purchase orders, estimated ready dates and required-on-site dates.
• Monitor shipments throughout their lifecycle and provide clients with proactive, accurate status updates.
• Report collection and shipment delays promptly and escalate risks to management.
• Prepare accurate shipment documents to support timeous pickup and delivery and clean invoicing.
• Maintain effective relationships with clients, shipping lines, port authorities, transporters, container depots and other service providers.
• Communicate shipment status, issues and changes in line with client and customer procedures.
• Control costs and transit times, minimise waste, and resolve outstanding account queries.
• Ensure on-time billing and maintain accurate shipment status updates in CargoWise One under ZA Comments.
• Participate in daily morning meetings and escalate pending issues to management.
• Prepare estimates, arrange COD payments, and attend to client and shipment-related queries.
• Maintain daily feedback on relevant dashboards and reports, including BOE/unbilled, job profit, WIP, Webcost queries and milestone reports.