Freight Forwarder, Air Exports, Air & Sea

Main Purpose of the Role:

• To provide an export airfreight service to our clients within the air export team, always keeping all customer up to date on the movement of their cargo. End to end managing of air export shipments.

Qualifications

• Matric
• Computer Literacy Level
• Intermediate
• Additional Computer Skills
• Cargo wise understanding and previous experience would be beneficial

Job Related Requirements

• Good understanding of the industry and related job requirements for freight forwarding specifically relating to air exports process.
• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
• Minimum 7-year air exports experience in the industry
• Person must be organized and be able to manage a portfolio of clients
• Self-Motivated and deadline driven
• Able to work under pressure when required
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven
• Ability to work late where required and weekend work is scheduled on a roster
• End to end managing of export shipments including invoicing charges within global KPI’s
• Ability to travel where required if required

Added Advantages for the Role

• Cargo wise understanding and previous experience would be beneficial
• Own reliable transport

Duties & Responsibilities

• Pro-actively communicating and resolving queries or delays for clients
• Managing clients KPIs / performance monthly and productivity of own desk
• Making special arrangements / involving the right level of individual to support on critical shipments.
• Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
• Resolving client and routine queries professionally and timorously
• Managing costs effectively and carefully.
• Doing all export invoicing and managing rates etc.
• Involvement with Implementation of new accounts that fall under your specifications area of work DSV internal
• Tracking shipments from collection to warehouse, delivery to carriers, departures, arrival and deliveries in destination countries where applicable.
• Overtime when applicable
• End to end managing of export shipments including invoicing charges
• Manage Negative WIPS/ open accruals / open negative accruals.
• Excellent administrative skills as admin work will be applicable
• Able to work without constant supervision
• Able to work under pressure
• Excel / Word intermediate knowledge
• Strong Outlook understanding and competency