FNB Community Advisor DHA- Lephalale

Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative) 

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: October 1, 2026