Finance & Insurance Managers - Cape Town Area (Western Cape)

Job Purpose

• We are seeking experienced, customer-focused Finance & Insurance (F&I) Managers to join our dealer network in Cape Town (Western Cape).
• The successful candidates will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies.
• The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers.

Finance & Insurance Sales

• Facilitate vehicle finance applications through approved financial institutions.
• Present finance and insurance solutions tailored to customers' needs.

Promote and sell value-added products (VAPs), including:

• Extended warranties
• Service and maintenance plans
• Tyre and rim insurance
• Scratch and dent cover
• Credit life insurance
• Asset protection products
• Tracking and telematics products
• Other approved dealership products
• Maximise F&I gross profit while maintaining ethical sales practices.

Customer Experience

• Meet customers to discuss finance and insurance options.
• Clearly explain finance agreements, costs, interest rates, and contractual obligations.
• Ensure customers understand all products before signing agreements.
• Deliver a professional and compliant customer experience.

Compliance & Governance

Ensure compliance with:

• Financial Advisory and Intermediary Services (FAIS) Act
• National Credit Act (NCA)
• Protection of Personal Information Act (POPIA)
• Financial Intelligence Centre Act (FICA)
• Consumer Protection Act (CPA)
• Treating Customers Fairly (TCF) principles
• OEM standards and dealership policies
• FSCA regulatory requirements

Maintain accurate documentation and ensure all compliance files are audit-ready.

Administration

• Prepare finance documentation accurately and timeously.
• Submit finance applications electronically.
• Obtain customer signatures on all legal documentation.
• Verify supporting documents.
• Ensure vehicle registration and licensing documentation is completed correctly.
• Monitor deal progress from approval through to vehicle delivery.
• Manage funding processes with banks and finance houses.

Relationship Management

Develop and maintain strong working relationships with:

• Major banks and finance houses
• Insurance providers
• OEM representatives
• Sales Managers
• Sales Executives
• Dealer Principal
• Customers

• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Valid South African driver's licence

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
• Proven track record in achieving finance and insurance targets.
• Experience working with major South African finance houses.
• Knowledge of OEM dealership systems and processes.

Knowledge

Strong understanding of:

• Vehicle finance structures
• Vehicle insurance products
• Value-added products
• Finance house requirements
• National Credit Act
• FAIS legislation
• FICA requirements
• POPIA
• Consumer Protection Act
• Dealer Management Systems (DMS)
• Microsoft Office

• Exceptional negotiation skills
• Sales and closing ability
• Financial analysis
• Relationship management
• Customer service excellence
• Strong communication skills
• Attention to detail
• Administration and document management
• Time management
• Problem-solving
• High ethical standards

Key Performance Indicators (KPIs)

The successful candidate will be measured on:

• Finance penetration %
• Insurance penetration %
• Value-added product penetration
• Gross profit per deal
• Deal funding turnaround time
• Compliance audit results
• Customer Satisfaction Index (CSI)
• OEM F&I performance standards
• Bank approval ratios
• Accuracy of documentation

• Integrity and professionalism
• Customer-centric approach
• Commercial awareness
• Results-driven mindset
• Ability to work under pressure
• Team collaboration
• Adaptability
• Accountability
• Sound judgement
• Ethical decision-making

Closing Date 24 November 2026