Finance & Insurance (F&I) Business Manager

SUMMARY:
Location: Malmesbury, Western Cape
An established automotive dealership is seeking an experienced and results-driven F&I Manager to join their team. The successful candidate will be responsible for managing the full F&I process, ensuring profitable deal structuring, regulatory compliance and an excellent customer experience.

• Matric Certificate
• NQF Level 4 Certificate
• Minimum 3–5 years’ F&I experience within a motor dealership environment
• Relevant F&I qualifications, regulatory documentation and certifications
• Valid Driver’s Licence
• Strong knowledge of vehicle finance and insurance processes
• Good understanding of NCA, FAIS and FICA requirements
• Proven ability to structure and close F&I deals
• Strong knowledge of dealership F&I processes, compliance and reporting

POSITION INFO:
Key Responsibilities Manage the complete F&I process from finance application through to approval, contracting and vehicle delivery Submit and manage customer finance applications with banks and finance houses Structure deals according to customer affordability and finance-house requirements Negotiate appropriate finance terms and manage finance approvals and outstanding conditions Present and sell approved Value-Added Products (VAPs) Ensure all deal documentation is accurate, complete and compliant Maintain strong relationships with banks and finance providers Ensure compliance with NCA, FAIS, FICA , dealership policies and finance-house requirements Maintain accurate and audit-ready deal files Clearly explain finance terms, instalments, deposits, residual\/balloon payments and F&I products to customers Handle customer queries and objections professionally Work closely with Sales Executives and Management to ensure smooth deal progression Monitor finance penetration, VAP penetration, F&I gross profit and overall performance Manage cancellations and chargebacks Complete F&I reporting, administration and month-end processes accurately and on time Ensure vehicles are only delivered once all required financial and administrative conditions have been met Key Skills & Competencies Strong leadership and communication skills Excellent negotiation and selling abilities Strong financial and numerical ability Customer-service orientated High attention to detail Strong administrative and organisational skills Excellent time-management and problem-solving abilities Ability to work under pressure and meet deadlines Strong teamwork and interpersonal skills High level of integrity and compliance awareness Results-driven with a strong commercial focus