Filed Service Technicain

SUMMARY:
Field Services Technician, Medical Industry. Mobility Equipment.
This includes fault-finding, troubleshooting, and repairs on all equipment, while ensuring strong customer relationships and exceptional service standards. The role requires efficiency in call-out turnaround times, accurate technical assessments, and timely completion of services and repairs to enhance customer satisfaction and retention.


Diagnose, troubleshoot, and repair  equipment to full operational functionality.
Execute planned preventative maintenance and service level agreements.
Complete warranty repairs and provide inspection reports to Quality & Regulatory Compliance (QRC).

POSITION INFO:
Contribute to overall business growth by increasing customer retention, expanding service contract coverage, and maximising aftermarket revenue opportunities. Prepare and implement regional service growth plans in alignment with company objectives. Complete job cards and maintain accurate records of all service activities. Manage stock for planned repairs and services. Minimum Grade 12 and relevant tertiary/technical qualification. Minimum 5 years of field service experience. Strong technical, electrical and mechanical acumen.