FIELD SERVICE TECHNICIAN

SUMMARY:
An Office Automation/Telecoms company based in Durban North are seeking an experienced and hands-on Copier/Printer Technician to join our dynamic team. The ideal candidate must have proven experience working on HP, Sharp and Konica Minolta printer copiers.

POSITION INFO:
Experience in CCTV and PABX\/VoIP systems will be highly advantageous. Printer \/ Copier Support Diagnose, repair, and service HP, Sharp, and Konica Minolta printers\/copiers Perform routine maintenance, fault-finding, and part replacements Install and configure printers, scanners, drivers, and print management solutions Provide professional on-site technical support and troubleshooting Configure printer and network settings, including: IP addresses Gateways DNS Subnet masks Perform basic network troubleshooting (LAN connectivity, switches, routers) Accurately complete service reports and job cards Role\/function - Minimum Requirements - This part of the job spec is a pre-requisite Proven experience as a printer\/copier technician Must have hands-on experience with: HP Sharp Konica Minolta Valid driver's license (mandatory) Strong knowledge of networking and printer connectivity Willing to travel and work on-site and car branding - Peel on, peel off - no damage Excellent troubleshooting and problem-solving skills Strong communication and customer service skills PABX & Telephony Support - Would be advantageous but not a pre-requisite Assist with the installation, configuration, and maintenance of PABX and VoIP systems Perform basic to intermediate fault finding on telephony systems and endpoints Configure IP handsets, extensions, and basic call routing Support customer environments using: VoIP Systems Yeastar P-Series and S-Series systems (preferred) 3CX platforms (preferred) Assist with SIP trunk setup, endpoint registration, and basic VoIP troubleshooting Liaise with senior engineers where advanced telephony issues arise Additional Technical Responsibilities - Would be advantageous but not a pre-requisite Assist with CCTV installations and maintenance when required Provide on-site support for networking and device connectivity issues Advantageous Skills & Experience CompTIA A+ certification CompTIA Network+ certification Practical experience with PABX \/ VoIP systems Exposure to or hands-on experience with: Yeastar PABX systems 3CX platforms SIP, VoIP, and IP handset configuration experience CCTV installation and configuration experience General IT support background Personal Attributes Reliable, hardworking, and punctual Able to work independently and under pressure Strong attention to detail Customer-focused and professional