Description
- The IT Executive is responsible for the overall leadership and management of the company's Information Technology function, including digital transformation. This includes ensuring the stable, secure and effective day-to-day delivery of IT operations, infrastructure and systems efficiency. Alongside sound operational management, the role is also accountable for advancing CPA’s digital capability towards a future fit, AI enabled capability.
IT Strategy, Governance & Digital Transformation Leadership
- Develop and lead the execution of the company's IT strategy, balancing reliable day-to-day operations with a clear roadmap to advance the organisation's technology and digital maturity.
- An approved IT and Digital Transformation roadmap that aligns technology priorities with business strategy and future capability requirements.
- A prioritised annual technology delivery plan covering operational stability, systems modernisation, digital maturity and business enablement initiatives.
- A fit-for-purpose IT governance framework with defined decision rights, controls, policies and reporting mechanisms.
- Regular executive reporting on IT performance, digital progress, technology risks, investment priorities and business value delivered.
IT Operations, Infrastructure & Systems Support Management
- Ensure the stable, secure and efficient day-to-day running of the company's IT operations, infrastructure and business systems, led through the ICT Systems Analyst and Manager: Infrastructure.
- Stable and reliable day-to-day IT operations that support business continuity and effective service delivery.
- Responsive end-user support and issue resolution processes that enable staff productivity and minimise disruption.
- Core infrastructure, applications and business systems maintained, supported and improved in line with operational requirements.
- Operational performance insights and recurring incident analysis used to strengthen service reliability and prevent repeat failures.
- A user-focused IT service environment that supports effective adoption and day-to-day use of technology across the company.
Outsourced Network & Infrastructure Partner Management
- Provide oversight, contract and performance management of the outsourced network/infrastructure service provider, ensuring service delivery meets agreed standards.
- Clearly defined outsourced network and infrastructure service expectations, deliverables and accountability arrangements.
- Structured vendor performance management, including regular service reviews, issue escalation and corrective action tracking.
- Reliable network and infrastructure services delivered through effective contract and SLA oversight.
- Optimised vendor arrangements that support service quality, cost effectiveness and long-term business needs.
Business Solutions, Process Automation & Systems Implementation Oversight
- Provide strategic oversight of the internal Business Solutions team accountable for process mapping, automation of current processes, and project management of newly implemented systems.
- Documented business processes that provide a clear basis for improvement, automation and system enhancement initiatives.
- Automated and optimised processes that improve efficiency, reduce manual effort and enhance business service delivery.
- New or enhanced business systems implemented through sound project governance, stakeholder engagement and change support.
- Practical user adoption support that enables business teams to realise value from new systems and improved processes.
IT Security, Risk & Compliance Safeguard company information assets and ensure the IT environment meets legal, regulatory and best-practice risk and security requirements.
- An IT security, risk and compliance environment that protects company information assets and supports responsible data management.
- Security controls, governance practices and compliance actions aligned to legal, regulatory and best-practice requirements.
- Documented disaster recovery and business continuity arrangements that support organisational resilience and technology recovery.
- Audit, risk and compliance issues identified, tracked and resolved through clear ownership and corrective action management.
Financial & Budget Management
- Manage the IT and Business Solutions budget to ensure cost-effective delivery of services and return on technology investment.
- A well-managed IT and Business Solutions budget that supports operational needs, technology investment and strategic priorities.
- Cost-effective technology services and vendor arrangements that deliver value for money and responsible use of company resources.
- Clear financial planning, monitoring and reporting for IT operating expenditure, capital projects and digital investment initiatives.
- Business cases and investment recommendations that support informed technology funding decisions and value realisation.
Leadership, Stakeholder & Change Management
- Lead and develop the ICT Systems Analyst, Manager: Infrastructure and Business Solutions team, and act as a change agent building organisational digital capability and stakeholder confidence in the IT function.
- A capable and aligned IT and Business Solutions team with clear priorities, role expectations and performance direction.
- Team members coached, developed and supported to deliver operational services, projects and business improvement initiatives.
- Constructive stakeholder relationships that strengthen confidence in the IT function and support effective business partnership.
- Change management and digital literacy support that enables business users to adopt new technologies and ways of working.
- A positive, accountable and resilient technology leadership environment that supports sustained delivery through change.
Requirements
Minimum Qualification
- Hons/4-Year Undergraduate Degree with specialisation in Information Technology, Computer Science, Information Systems, or a related field (required)
- A Masters Level qualification will be advantageous
- Relevant IT management/governance certification (e.g. COBIT, ITIL, ISO 27001) (required)
Minimum Experience
- Minimum 8 -10 years' experience in an IT management role.
- Minimum 3 - 5 years at middle to senior management level.
- Proven experience leading digital transformation and business process automation initiatives.
- Demonstrated experience managing outsourced/managed IT service providers and vendor contracts.
- Experience operating within a small to medium sized organisation in South Africa advantageous.
Leadership Competencies:
Strategic Technology Leadership & Business Acumen
- The ability to understand enterprise strategy, business priorities, technology trends, governance requirements and the South African operating context, and to translate these into a clear IT and digital direction that delivers measurable organisational value while balancing innovation, risk, cost and operational stability.
Operational Excellence, Governance & Risk Stewardship
- The ability to ensure secure, stable, compliant and reliable IT operations by applying sound knowledge of infrastructure, systems support, cybersecurity, data protection, service management, business continuity and audit requirements, while demonstrating accountability, ethical judgement and disciplined follow-through.
Digital Transformation, Innovation & Continuous Improvement
- The ability to identify, prioritise and lead technology-enabled improvements through process mapping, automation, system implementation, data-informed decision-making and user adoption, while demonstrating curiosity, learning agility and a practical commitment to improving how the organisation works.
Stakeholder Influence, Vendor Partnership & Executive Communication
- The ability to build trust with executives, business stakeholders, internal teams and outsourced service providers by communicating complex technical matters in clear business language, influencing decisions, negotiating outcomes, managing SLAs and holding partners accountable with professionalism and customer-focused intent.
People Leadership, Change Enablement & Organisational Resilience
- The ability to lead, develop and align IT and Business Solutions teams, build organisational capability, support change adoption and sustain performance through ambiguity, while demonstrating resilience, adaptability, integrity, self-starting energy and a constructive leadership presence.