Executive Coordinator

The Executive Coordinator provides operational, strategic and governance support to the Group Executive: Digital & Business Transformation. The role enables effective divisional execution by coordinating decadal strategy and annual priorities, consolidating performance and project progress reporting, preparing executive and governance packs, facilitating procurement documentation, and ensuring clear stakeholder communication on the digital programme and its progress. The incumbent must combine strong executive office discipline with deep technology understanding, sound judgement, confidentiality and the ability to translate complex digital and business transformation matters into concise, decision-ready outputs. Operating as the integration point of the Group Executive's office, the incumbent provides a
consolidated view of the Bank's digital transformation portfolio tracking delivery, investment, benefits realisation and change adoption, and ensuring that technology decisions are escalated, governed and communicated in line with the Bank's strategy, risk appetite and regulatory obligations.

Job Profile (Downloadable)

Expertise & Technical Competencies

Minimum Qualification

• A Bachelor’s Degree in Business Administration, Information Technology, Computer Science, Project Management, Governance, Finance or a related field.

Minimum Experience

• A minimum of 8 years’ experience in executive coordination, Chief-of-Staff, executive office, strategic support or divisional operations roles, of which at least 5 years must have been within a technology, IT or digital transformation environment.
• Proven experience supporting C-suite executives or senior leadership in a medium to large organisation, ideally within a CIO, CDO, CTO or Transformation Office, and preferably in banking, DFI or regulated financial services environments.
• Demonstrated experience preparing Board, Exco, Board subcommittee and executive-level reports, packs, submissions, dashboards and presentations.
• Strong understanding of digital technologies, enterprise systems, data platforms, cyber risk, technology governance and digital transformation delivery.
• Hands-on exposure to at least one end-to-end digital transformation programme (e.g. core banking or ERP modernisation, CRM, cloud migration, intelligent process automation, data and analytics or AI initiatives), including coordination through a Transformation Office or PMO, tracking of milestones and dependencies, and reporting on benefits realisation and change adoption.
• Experience supporting technology governance structures such as IT/Digital Steering Committees, Architecture Review Boards, Change Advisory Boards and Board IT or Risk subcommittees, including the preparation of technology investment cases, status reports and decision papers.
• Experience coordinating strategic initiatives, cross-functional projects, stakeholder engagements, procurement documentation and governance actions.
• Advanced writing, analytical, planning and stakeholder management skills, with the ability to work under pressure and maintain confidentiality. 

Desirable Requirements

• Postgraduate qualification in Business Administration, Information Technology, Digital Transformation, Finance, Governance, Industrial Engineer or Project Management.
• Certification in project management, governance, risk management, agile delivery, data governance, cyber risk or strategic planning.
• Experience with enterprise technology environments such as ERP, CRM, workflow, automation, cloud, data and reporting platforms.
• Familiarity with PFMA, King IV, procurement governance, audit requirements and regulated financial services environments. 

TECHNICAL COMPETENCIES

a) Project Management

• Coordinates complex cross-functional workplans, dependencies, risks, milestones and executive decisions across digital and business transformation initiatives.
• Maintains action logs, delivery dashboards and escalation items to enable timely intervention by the Group Executive.

b) Data Collection and Analysis

• Interprets divisional data, project updates and technology insights to identify trends, risks, dependencies and decisions required.
• Consolidates data from divisional systems, project teams and governance forums into concise, reliable performance insights.
• Uses dashboards, reporting tools and structured analysis to identify performance trends, risks and decisions required. 
• Understands key technology concepts, including enterprise architecture, cloud, automation, data, cyber resilience and digital platforms.
• Distils complex digital, business and operational information into clear messages for executive decision-making.

c) Reporting

• Prepares executive, Exco, Board subcommittee and stakeholder reports that are accurate, concise, insight-led and decision-ready.
• Produces progress reports on key divisional projects, highlighting milestones, blockers, risks, dependencies and required decisions.

d) Computer Literacy

• Demonstrates advanced proficiency in Microsoft 365, collaboration platforms, workflow tools, dashboards and digital reporting environments.
• Uses enterprise systems and digital tools to manage information securely, improve workflow and support evidence-based reporting.
• Applies information-security, confidentiality and document-control practices when handling executive and governance material.

e) Written Communication

• Writes clear, concise and persuasive executive correspondence, governance submissions, briefing notes and stakeholder messages.
• Adapts messaging for executives, management teams, governance forums and external stakeholders.
• Translates complex technology and transformation matters into accessible narratives, actions and decision points.

f) Verbal Communication

• Communicates clearly and confidently with executives, divisional management, governance stakeholders and external partners.
• Facilitates discussions, follows up on commitments and escalates matters requiring executive attention.

g) Business Acumen

• Understands the Bank’s mandate, strategic priorities, governance environment and digital transformation agenda.
• Connects divisional priorities, technology initiatives, stakeholder expectations and enterprise risk considerations.
• Uses commercial, public-sector and technology insight to support practical recommendations and trade-off decisions.

h) Financial Acumen

• Understands divisional budgeting, procurement governance, cost management and value-formoney considerations.
• Tracks budget, procurement and contract inputs accurately and escalates variances, delays or compliance risks.
• Supports financial reporting inputs in line with delegations, controls and approved divisional priorities.

i) Planning and Organising

• Is relied on to help others plan and organise their workload.
• Uses effectively advanced time management processes to deal with high workloads and tight deadlines.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning.

Required Personal Attributes

BEHAVIOURAL COMPETENCIES

a) Achievement Orientation

• Delivers work on time and quality and follows through on agreed commitments.
• Views new work experiences as an opportunity for growth.
• Reacts immediately to overcome setbacks and/or obstacles to meet goals.
• Recognises and acts upon current opportunities.

b) Attention to Detail

• Double-checks the accuracy of information or work.
• Ensures that the work produced doesn’t contain any errors.

c) Integrity

• Expresses what he/she is thinking even when the message may not be especially welcome. 
• Shares information or comments about the work when it would be easier to refrain from being open about the situation.

d) Teamwork and Cooperation

• Shares information to keep other team members up-to-date and enables them to do their jobs.
• Is considered a “team player,” putting team objectives ahead of one’s personal agenda when working within a group setting.
• Is willing to undertake work that is outside their own accountability to help the team achieve its objectives.

e) Organisational Awareness

• Recognises and/or uses the formal structure or hierarchy of an organisation (internal & external).
• Understands chain of command, positional power, rules and regulations, policies and procedures, etc.

f) Analytical Thinking

• Breaks problems into simple lists of tasks or activities without assigning values.
• Makes a list of items with no particular order or set of priorities.

g) Information Seeking and Analysis

• Asks direct questions to people who are directly involved in a situation/issue.
• Uses available information.

*The KPA’s, competencies and relationships listed in this document, are not exhaustive, and the incumbent will be expected to undertake additional duties within their capacity to meet the needs of business and/or the business unit.

KEY PERFORMANCE AREAS

1. Strategic and Operational Planning Alignment

• Provide coordination to the Group Executive’s office, enabling disciplined execution of divisional priorities, governance commitments and executive deliverables.
• Coordinate the development of the division’s short-, medium- and long-term plans, including decadal strategy priorities, planning sessions and final divisional plans aligned to the corporate plan and Bank strategy.
• Coordinate and consolidate inputs for the Divisional Balanced Scorecard and annual priorities, ensuring alignment to DBSA’s strategy, the Digital & Business
• Transformation roadmap, decadal strategy and priority outcomes.
• Synthesize inputs from technology, data, business and operational streams into clear executive dashboards, decision notes, progress reports and narratives for the Group Executive, Exco, Board subcommittees and other stakeholders.
• Track performance against the balanced scorecard, digital programme milestones, decadal priorities and key divisional projects; highlight risks, dependencies, decisions required and corrective actions.
• Coordinate divisional budget planning, expenditure tracking and financial reporting inputs in consultation with the Group Executive and relevant finance stakeholders.
• Conduct targeted research on digital, technology, regulatory and market developments affecting the division and convert insights into concise briefing notes for decision-making.
• Drive disciplined executive-office operating rhythms, templates, action tracking and information flows that improve divisional efficiency, governance readiness and delivery focus.

2. Governance Support and Risk Management

• Coordinate and quality assure the division’s Exco, Board, Board subcommittee and other stakeholder submissions, packs and reports by obtaining timely inputs from divisional management and subject matter experts.
• Track governance resolutions, decisions and action items; follow up with accountable owners and provide concise progress updates to the Group Executive.
• Coordinate the divisional risk register, risk matrix, audit feedback and assurance actions, ensuring risks, controls and mitigation actions are current and reported through appropriate governance forums.
• Coordinate internal and external audit review processes and liaise with unit heads to consolidate feedback.
• Ensure governance submissions reflect the division’s role in enterprise-wide digital enablement, compliance, cyber resilience, data governance and transformation delivery.

3. Administrative and Operational Efficiencies

• Develop specific templates for the division for standardisation of reporting and administrative efficiency.
• Administer the document management system to secure/ store data and provide a platform for sharing division information.
• Work with the Group Executive to support the planning and execution of day-to-day work routines and key deliverables.
• Management of the office with specific reference to the following:

• • Provide secretariat support in key meetings and interactions to ensure the recording of decisions and follow-up;
  • Draft and edit all communication (letters, routine correspondence) from the Office of the Group Executive for approval; and
  • Provide inputs, review and quality assurance of all documents and reports.
• Prepare, coordinate and quality assure tender, procurement and contract-related documents on behalf of the Group Executive, ensuring compliance with procurement policy, delegations and governance requirements.

4. Stakeholder Engagements

• Manage and coordinate the Group Executive’s engagements with internal and external stakeholders, ensuring consistent messaging, timely follow-up and executive readiness.
• Prepare briefing packs, presentations, speaking notes and stakeholder reports for workshops, conferences, meetings and governance engagements in consultation with subject matter experts and divisional management.
• Develop and maintain a stakeholder engagement framework for the division, including engagement plans, reporting cadence, decision logs and communication protocols.
• Communicate the digital programme, progress, risks, benefits and priorities clearly and consistently to defined stakeholder groups.
• Perform other executive coordination, strategic support and divisional operations duties as assigned by the Group Executive.

Key Measurements of Outputs

1. Executive, Exco, Board subcommittee and stakeholder packs are accurate, complete, decision-ready and submitted on time.
2. Divisional scorecard, decadal priorities and digital programme milestones are tracked with clear risks, dependencies and actions.
3. Progress reports on key divisional projects are timely, concise and insight led.
4. Governance decisions, audit actions, risks and procurement requirements are tracked and closed within agreed timeframes.
5. Digital programme messaging is accurate, consistent and tailored to stakeholders.
6. Executive office operations are confidential, well controlled, responsive and professionally managed.