Engineering Field Service Manager

Job Summary:

We are seeking an experienced Engineering Field Service Manager to oversee the daily operations of our field service engineers and technicians. The ideal candidate will have a strong technical background in engineering, as well as proven leadership skills to effectively manage a team and ensure high-quality service delivery to our clients.

Responsibilities:

- Lead, mentor, and supervise a team of field service engineers and technicians
- Ensure timely and efficient resolution of technical issues and service requests
- Develop and implement training programs to enhance the skills and knowledge of field service staff
- Monitor field service performance metrics and implement improvement strategies as needed
- Collaborate with cross-functional teams to ensure seamless communication and coordination of field service activities
- Manage inventory, equipment, and resources to optimize field service operations
- Develop and maintain strong relationships with clients to ensure customer satisfaction
- Provide technical support and expertise to field service staff as needed

Qualifications:

- Bachelor’s degree in engineering or related field;
- Minimum of 5 years of experience in a technical field service role, with at least 2 years in a supervisory or managerial position
- Strong technical expertise in engineering disciplines, such as mechanical, electrical, or industrial engineering
- Excellent leadership, communication, and interpersonal skills
- Proven ability to manage a team, prioritize tasks, and meet deadlines
- Experience in developing and implementing training programs for technical staff
- Familiarity with field service management software and tools
- Willingness to travel to client sites as needed
- Certification or licensure in a relevant engineering field is a plus