Driver Verification Agent

Your responsibilities will include

• Monitor and correct Drivers Profiles in line with SOP.
• Provide input on SOP reviews.
• Conduct audits on all compliance documents.
• Capture the driver's details on Driver Verification Control Spreadsheet (Excel).
• Attend to the Driver Transfer mailbox and action transfer requests.
• Turn-off IC Drivers with expired documents and E-Learning.
• Send weekly emails to hubs informing them of expired documents and e-learning.
• Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.
• Action all verification requests via the Zendesk ticketing system.
• Complete daily reports on performance (Verification & Clean up).
• Take responsibility for matters and work assigned.
• Attend weekly team meetings timeously.

Attributes required:

• Exceptional organizational and compliance and administrative skills.
• Have a keen eye and attention to detail.
• Must be able to work under pressure and high workloads from time to time.
• Must be able to think outside of the box and be proactive in your approach to your responsibilities.
• A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
• Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
• Ability to present ideas succinctly, in writing and verbally.
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

• Matric
• 1 – 2 Years Audit / Document Management Experience
• KYC & AML experience
• Must be knowledgeable on Excel, PowerPoint, and Google Workspace
• Knows how to work under pressure
• Works well in a team
• Must be computer literate.