Driver (Constantia Area)

Introduction

• Clicks Retailers is looking to recruit a new Driver to work within the Store Operations team. This role will be based at Clicks Constantia Emporium and will report into the Store Manager.

Job description

Job Purpose:

• To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality.
• This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.

Job Objectives:

• Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals. 
• Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
• Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
• Obtain signatures and maintain proof-of-delivery records are complete and accurate.
• Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
• Communicate professionally with patients/customers and healthcare staff
• Relay patient or customer concerns or queries to the Store Manager
• Return undelivered or rejected items to the dispensary with the relevant documentation
• Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
• Ensure check sheet for deliveries are completed accurately
• Ensure the accurate number of parcels are confirmed beforehand
• Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment. 
• Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse.  Report any loss, damage, defect or security concern promptly to the Store Manager.
• Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations. 

Minimum requirements

Experience:

Essential

• Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
• No traffic violations on record
• Police Clearance certificate
• Delivery experience

Desirable:

• Experience in a customer-facing role within a retail/FMCG store operations environment

 Education:

• National Senior Certificate/ Grade 12 (Matric pass) 

Job Knowledge

• Basic knowledge of delivery and pharmacy procedures
• High level of integrity and responsibility
• Ability to maintain confidentiality and handle medication with care
• Knowledge of customer service excellence
• Knowledge of merchandise and stock management principles

Competencies:

• Attention to detail
• Planning and organising
• Problem solving
• Strong customer orientation
• Able to work under time pressure/time deadline
• Able to work in a team
• Accuracy and Numerical ability