Director: Residential Services

Role Clarification & Key Performance Areas

• Development and Support (SDS), Residential Services plays a pivotal role in creating a holistic and enabling environment where students can thrive academically, socially, and personally.
• Residential Services is committed to fostering a value-driven, student-centred culture that enhances the living-learning experience for all residents. The department oversees the strategic and operational management of three key sections, namely, Student Housing, Administration & Placement, and Reslife.

• Reporting to the Deputy Vice Chancellor: Student Development and Support, the Director: Residential Services will provide strategic leadership and operational oversight of all residence-related functions across the University. 
• The successful candidate will be expected to implement the integrated talent management framework, including the performance development processes, and the responsibilities listed below:

Strategic Leadership

• Develop and implement a comprehensive residence management and student accommodation strategy aligned with UWC’s mission and strategic goals.
• Establish and maintain policies, standards, and systems for effective residence management.
• Drive programmes that enhance student satisfaction, retention, and overall success.
• Implement the integrated talent management framework, including performance development and culture within the department.

Residence and Operational Management

• Oversee the allocation, occupancy, and maintenance of student residences.
• Ensure compliance with health, safety, environmental, and regulatory standards.
• Manage residence applications, fee collection, and student accommodation records efficiently.

Student Development and Support

• Promote a supportive and inclusive residential environment that facilitates academic and personal growth.
• Collaborate with student support services to deliver residence life programmes and wellness initiatives.
• Uphold a fair and consistent residence code of conduct and disciplinary framework.

Infrastructure and Facilities Management

• Partner with Infrastructure Development and other stakeholders on renovations, upgrades, and new residence projects.
• Facilitate preventative maintenance programmes and utilities management to ensure operational efficiency and sustainability.

Financial Management

• Develop, implement, and monitor the departmental budget.
• Ensure sound financial management, accountability, and cost-effectiveness in residence operations.
• Identify and pursue revenue-generating opportunities.

Risk Management and Compliance

• Implement risk mitigation strategies, including safety, emergency preparedness, and facility integrity.
• Ensure compliance with all relevant legal, regulatory, and institutional requirements.

Stakeholder Engagement

• Strengthen partnerships with students, parents, internal departments, and external service providers.
• Engage with private accommodation providers to expand student housing opportunities.
• Represent the University and department on relevant committees and forums.

• Masters degree or equivalent professional qualification (NQF 9)
• A minimum of 10 years’ experience at a managerial level in student residential accommodation, residence administration, or a related environment.
• Experience in higher education or a multi-campus environment.
• Knowledge of South African legislation governing student housing, health, and safety.
• Additional training or certification in property, facilities, or project management.

Competencies:

• Strategic Leadership.
• Digital Acumen
• Financial Acumen
• Student-Centred Approach
• Collaboration
• Risk and Compliance Management
• Communication
• Coaching and Mentoring 
• Change facilitation

Closing Date

• 6/11/2026