Director of Rooms

SUMMARY:
A luxury 5-star resort in Cape Town, is seeking a dynamic Director of Rooms to oversee the Rooms Division Department. The successful candidate will be responsible for Front Office, Housekeeping and operations, ensuring exceptional guest experiences, operational excellence, effective team leadership and strong financial performance while maintaining the highest standards of luxury hospitality.

POSITION INFO:
Key Responsibilities Oversee the daily operations of Front Office, Housekeeping and the Boutique shop, ensuring seamless coordination and service excellence. Manage recruitment, staffing, scheduling, training and performance management across the Rooms Division. Handle VIP guest requirements, monitor guest feedback and ensure professional and effective complaint resolution. Oversee budgeting, forecasting, revenue management, payroll and expense control. Monitor occupancy levels, room rates and market trends to maximise revenue and profitability. Collaborate with other departments to ensure efficient operations and consistently high levels of guest satisfaction. Maintain exceptional standards of cleanliness, safety, security and service delivery. Monitor operational performance and implement improvements to enhance efficiency and the guest experience. Support strategic planning and provide senior operational leadership when required. Ensure compliance with company policies, procedures and luxury hospitality standards. Minimum Requirements & Skills Must be a South African citizen. Matric / Grade 12 qualification. BTech Degree or National Diploma in Hospitality Management. 2-4 years' experience in a comparable position within a luxury hotel environment. Proven managerial experience in Rooms Division and Operations within a 5-star establishment coupled with international work experience. Must reside in Cape Town. Fluent in English, with excellent written and verbal communication skills. Excellent knowledge of Rooms Division operations, with strong organisational and administrative skills. Computer proficiency in Microsoft Office, particularly Excel, Word and Outlook, as well as Opera and Micros. Strong communication, guest service and problem-solving skills. Professional presentation and the ability to manage budgets, financial reports and spreadsheets. Strong leadership, decision-making and team management abilities. Ability to manage multiple priorities while maintaining exceptional service standards. Flexibility to meet the demands of a 24-hour hospitality operation.