Digital Support Intern Cape Town - Persons with Disabilities - EE

This 1-year office-based Design Thinking Learnership in Claremont, Cape Town is an entry-level training position strictly designated for South African Learners living with disabilities under the Employment Equity Act. You do not need prior corporate experience; you will be fully trained and mentored by a leading, innovative automotive digital platform company to learn how to research, solve complex problems, and improve customer experience. The ideal applicant must have a passion for creative problem-solving, a desire to learn how to improve how customers experience a business, basic computer skills, a valid medical certificate, and the ability to reliably manage their own daily transport and housing to work from the Claremont office. 

To assist us with our recruitment process, applicants are requested to specify the nature of their disability, provide a valid medical certificate, and indicate if any reasonable accommodations will be required within the workplace. Please note that accommodation (housing) and transport to and from work are NOT provided by the employer.

Job Title

Design Thinking Practitioner Leanership (one year fixed term contract and office based), you will be trained and mentored to do the duties listed below.

Location: Claremont, Cape Town (office based)

Programme Overview

The Design Thinking Practitioner qualification provides comprehensive training in human-centered design methodologies, creative problem-solving, and innovation processes. This program equips learners with the skills to understand user needs, generate innovative solutions, and implement design thinking approaches across various business contexts and industries.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

• Apply design thinking methodologies to solve complex problems

• Conduct user research and develop empathy for target audiences

• Facilitate ideation sessions and collaborative workshops

• Create prototypes and test solutions with users

• Implement iterative design processes and feedback loops

• Improve customer experience and product design outcomes

Modules and Unit Standards

Module 1: Design Thinking Fundamentals and Benefits

• Design Thinking Fundamentals

• Benefits of Design Thinking

• 4IR and Future Skills

Module 2: Positive Psychology and Human Centered Innovation

• Fundamentals of Positive Psychology for Design Thinking

• Human Centered Innovation

• Collaboration

Module 3: Design Thinking Research, Governance and Ethics

• Beginner, Intermediate and Advanced Computer Technology and Utilisation

• Introduction to Design Thinking Governance, Legislation and Ethics

• Research to Inform Design Thinking Processes

• Conduct Applied Ethnographic Research

• Applied Ethnographic Research

Module 4: Innovation in the Workplace

• Apply Design Thinking for Innovation Principles and Methodologies

• Apply Ethics and Effectiveness in the Workplace

Module 5: Project Management and Design

• Introduction to Project Management for Design Thinking

• Beginner, Intermediate and Advanced Computer Technology and Utilisation

• Creative Innovation Solution Design