Desktop Support Engineer (iOCOOO159)

Are you a passionate and solutions-driven Desktop Support Engineer who thrives on solving technical challenges and keeping users productive? This opportunity is ideal for a technically skilled professional with strong experience in desktop, hardware, software, printer, mobile device and end-user support across onsite and remote environments. The successful candidate will provide effective troubleshooting and break-fix support, manage service tickets, install and deploy PCs and applications, and deliver first-line support for Microsoft and in-house applications.

What you'll do:

• Maintenance of staff computers & printers and general user support.
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks, onsite and remote
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer service help desk calls as needed, provide user support remotely as needed, escalate service tickets to higher tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Deployment of new PC's/printers, up to and including un[1]packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit
• Solid understanding of Mobile device connectivity
• Scripting and deployment of Software releases and updates
• Installation and maintenance of all phone handsets
• Apple Mac and iOS support

Other information applicable to the opportunity:

• Contract position
• Location: Johannesburg

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or group