Deputy Director: Consumer Protection

Requirements :

• Degree (NQF Level 7) in Law qualification as recognised by SAQA. 4-5 years’ experience in litigation, investigation, and court work. Driver’s license is essential.

Duties :

• Manage the development and implementation plans, policies, legislative frameworks, procedures, and systems to institutionalise Consumer Protection matters at GDED. Give advice on legislative related matters.
• Conduct research and analysis on Consumer Protection issues. Provide trend analysis on unfair business practices commonly applied in identified industries for investigations initiated by the office. Determine the causes of delays on investigated complaints. Evaluate investigation reports and implement appropriate action to be taken. Manage the handling of consumer complaints by investigators and confirm or re-assess the decisions taken.
• Manage Investigate and dispose of cases of alleged unfair business practices. Attend to escalated cases referred to the office. Draft and facilitate the issuing of summons and subpoenas to persons responsible for unfair business practices / prohibited conduct or business conduct prejudicial to consumers. Present cases in the Consumer Court.
• Write monthly reports (Statistical and narratives on cases and evaluation thereof, status and monetary value. Engage with cluster Departments in the Province to leverage on Consumer Protection initiatives being implemented by various Departments with the intention to create an investor friendly province through cohesive and structured consumer participation efforts. Represent consumers who may have been aggrieved by unfair business practices in the Consumer Affairs Court. Collaborate with the Communication Unit on Consumer Protection initiatives.
• Engage with. Provincial Consumer Protection and other Regulatory Authorities on Consumer. Protection related issues. Allocate work. Manage staff performance. Develop and motivate staff. Provide budgetary inputs for the Sub directorate. Advise management on risk factors and mitigating strategies.