Data Centre Administrator

PURPOSE OF THE ROLE

Provide an administrative support service to the Data Centre staff and to capture all relevant data into the Teraco database.

OBJECTIVES MAIN FUNCTIONS OF THE JOB

• Support the Data Centre Manager & Site Supervisor with administrative duties
• Schedule Meetings, Appointments & Site access (Internal & External)
• Compile Meeting Minutes & Distribute
• Prepare Training Packs and organisational reports as needed
• Manage Departmental Internal & External Training
• Responsible for managing Duty roster
• Request quotations, Raise Purchase Orders & Processing invoices
• Responsible for all testing instruments databases and calibration thereof
• Managing Tools, Uniform & Health & Safety Registers in line with Health & Safety
• Keep stock of office supplies, tools, PPE & Maintenance items and place orders when necessary
• Shipping stock to and from branches
• Purchasing and managing stock and conducting monthly stock control
• Printing, scanning and uploading job cards and all other documentation to asset management systems
• Collaborate with on-site maintenance team and external contractors to ensure that company assets are repaired and maintained to meet company standards
• Schedule and manage site Planned & Unplanned maintenance events and updating Maintenance calendar
• Review working methods to ensure all SLA’s are achieved
• Oversee daily activity of the teams and schedule jobs accordingly
• Creating, following up, updating tickets & Closing of tickets
• Managing & Updating of Incoming Alarms & dispatching
• Logging call outs and closing jobs
• Client notifications to be sent
• Client specific incident reporting in the event of issues arising on site
• Assisting with Ad hoc duties
• Updating internal communication groups when issues arise
• Ensuring handovers are compiled and actioned and followed through
• Weekly Ticket reporting to be presented to Data Centre Manager with status

SKILLS REQUIREMENT

• Good technical abilities
• Office administration knowledge
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Minimum 2 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable