Customer Service Engineer Trainee

In this role you will - Under Supervision:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others. 
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues. 
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories 
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management 
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery. 
• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility. 
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team. 
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer. 
• This role provides support mainly for the Kwa-Zulu Natal region however you may be required to support other regions.

Your qualifications and experience:

• Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
• Valid driver’s license
• Own vehicle advantageous
• You must be able to work overtime during week and weekends as well as on public holidays.
• High performer
• Analytical thinker
• Strong verbal communication skills