Customer Operations Coordinator

SUMMARY:
Are you the central point of day-to-day operations within a manufacturing, logistics, scheduling and customer focused role?
 
Our client a leader in their field in Epping is looking for an operational individual who can coordinate the full logistics from the client order, scheduling, operations, to final delivery and customer satisfaction.
 
Strong administration skills with ability to work to firm deadlines. Lead with confidence to build solid relationships with clients engaging with all staff from start to finish.

POSITION INFO:
REQUIREMENTS Matric, or equivalent qualification 4+ years in operations coordination, logistics or office management in manufacturing, events, construction or a similar fast-moving environment Hands-on scheduling of deliveries, drivers, teams or installations 2+ years running HR administration in a South African business, including disciplinary processes, leave and payroll inputs Strong with Google Workspace, spreadsheets, shared calendars and task tools (Todoist or similar Valid driver's licence First aid or health and safety representative training DUTIES Scheduling and coordination, deliveries, collections, installations, rentals, driver and vehicle use, staff availability Resolve clashes between production, dispatch, rentals and installation before they happen, escalating capacity conflicts Book and confirm external transport, couriers and freight collections for local and export orders Run dispatch hands-on: packing lists, loading, and checks against the pre-dispatch checklist so every tent leaves with every component Make sure nothing leaves without payment cleared, working with Finance on incoming payments Schedule the installation team with full site briefs, equipment lists and client contacts Quote and invoice rental and installation clients, logging every quote in the shared sales pipeline Manage the rental calendar, bookings, deposits, loadouts and returns Inspect returned rentals within one working day, log condition, schedule repairs and invoice clients for damage Capture, route and track operational messages, requests and changes in the task system Deliver a weekly ops and people report to the Head of Operations and MD Run leave, attendance, overtime and absence tracking, and prepare monthly payroll inputs for Finance Coordinate recruitment logistics and onboarding: adverts, interviews, contracts, induction and first-week checklists Keep statutory compliance current: UIF, COIDA, Employment Equity reporting where applicable, health and safety appointments, first aid and fire training Schedule probation and performance reviews and make sure they happen on time Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.