Customer Liaison Officer

SUMMARY:
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POSITION INFO:
Join a reputable automotive organization committed to delivering outstanding customer experiences. We are seeking a dedicated Customer Liaison Officer to be the vital link between our customers and workshop teams, ensuring smooth vehicle repair journeys and maintaining high service standards. Duties: Serve as the primary point of contact for customers throughout the vehicle repair process. Provide professional and friendly customer service from vehicle intake through to completion and collection. Keep customers informed of repair progress, delays, additional work, and expected completion dates. Liaise with insurance companies, assessors, customers, suppliers, and workshop personnel. Follow up on insurance approvals, authorizations, and outstanding documentation. Handle customer queries, concerns, and complaints professionally and efficiently. Manage customer expectations and ensure a positive customer experience. Coordinate vehicle collection and delivery arrangements where required. Maintain accurate customer records, job cards, and related documentation. Follow up with customers regarding outstanding information or documentation. Ensure all customer communication is recorded and followed up appropriately. Work closely with the workshop and administration teams to ensure a smooth repair process. Escalate any customer or operational concerns to management when necessary. Maintain a professional image and uphold the company's customer service standards. Requirements: Grade 12 \/ Matric. Previous experience dealing directly with customers. Strong understanding of professional customer service. Excellent communication and interpersonal skills. Competent in Customer Service, Conflict Resolution, Time Management, and Teamwork. Familiarity with the following: Automotive industry processes and standards. Benefits: Salary: R10,000 - R20,000 per month (Cost to Company) Ready to contribute to a customer-focused team in the automotive sector? Apply now and become a key part of our client's reputation for excellence in vehicle repairs and customer service.