Customer Liaison Officer (Automotive Truck & Car Body Repair Workshop) - Gauteng; Johannesburg Southern Suburbs

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
 
Purpose Of The Job:
 
A well-established automotive, truck, and passenger vehicle body repair workshop is seeking a professional and customer-focused Customer Liaison Officer to join their team. This role is ideal for someone with a strong understanding of vehicles and the repair process, who can confidently communicate with customers while ensuring an exceptional customer experience from vehicle check-in through to delivery.

POSITION INFO:
Key Responsibilities: Act as the primary point of contact between customers and the workshop Welcome and assist customers in a professional and friendly manner Keep customers informed regarding repair progress, delays, parts availability, and estimated completion dates Liaise closely with workshop management, technicians, panel beaters, and parts departments Explain repair processes and technical information to customers in an easy-to-understand manner Manage customer queries, concerns, and complaints promptly and professionally Ensure all customer records, job cards, and communication notes are accurately maintained Conduct vehicle handovers upon completion of repairs Follow up with customers after repairs to ensure satisfaction Assist with insurance-related communication where required Maintain high levels of customer service and contribute to customer retention Minimum Requirements: Minimum 3-5 years' experience in a customer service, service advisor, or customer liaison role within the automotive industry Sound knowledge of passenger vehicles, and trucks Understanding of body repair, panel beating, spray painting, and vehicle repair processes Excellent verbal and written communication skills Highly customer-centric with a passion for service excellence Strong administrative and organisational abilities Computer literate with experience using workshop management systems Ability to work effectively under pressure in a fast-paced environment Professional appearance and manner Motor Industry experience Essential! Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.