Customer Growth Delivery & Enablement Manager

KAL

Paarl, Western Cape

Full-time

Posted 12 hours ago

Full-time Driving & Transport

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Job Description

Agrimark Operations is a growth-focused agri-retail business and subsidiary of KAL Group, which is proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing ecommerce presence, Agrimark Operations, with its retail branches and specialist brands, offers high-quality farming supplies and a broad range of retail products to a diverse customer base that share the same love of the land and can-do attitude. We are passionate about supporting agriculture, rural communities and lifestyle customers — and we offer our people opportunities to grow their careers in a business with a very unique business model, shaped by growth, customer value and community connection.

The Role

As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.

This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.

Main Responsibilities

Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
Coordinate store-level change management, communications and support through each rollout phase.
Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.

Minimum Requirements

Relevant degree (Business, Commerce, Information Systems or related).
5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
Proven experience driving adoption of a system, process or capability programme across a distributed field network.
Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
Track record of structured change management and training delivery.
Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.

How to apply

If this opportunity excites you, please follow our application process by clicking the apply button below.

Candidates who are not contacted within 14 working days of the closing date can accept that their application was unsuccessful. Agrimark Operations Ltd applies the principles of equal employment in line with our company's Employment Equity objectives. Please note that in order to consider your application or interest, KAL Group Ltd will have to process your personal information and that such processing will be subject to the KAL Group HR Processing Notice which can be accessed by viewing it on the KAL Group Ltd website under the following hyperlink: https://www.kalgroup.co.za/legal/