Customer Care Specialist – Central Africa and Islands

at Kerry
Location Durban, South Africa
Date Posted September 10, 2019
Category Customer Service
Job Type Full-time


Durban, KwaZulu-Natal
Full-time, Permanent

Requisition ID 8231
Position Type FT Permanent
Recruiter #LI-CO1
Posting Type LI

Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.

Our Values: Commitment | Teamwork | Excellence | Entrepreneurial | Value Creation

About the role

The Customer Care Specialist acts as a key contact between our Customers and the Company, displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management, and will be pro-active to customer requirements at all times, (both internal and external). This Customer Care Specialist will look after a portfolio of Customers in Central Africa and Islands, and fluency in French is essential for the role.

Key responsibilities
  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, account queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
  • Support the gathering of information to assist the implementation of improvements
  • Remain fully flexible to meet business requirements and demands
Qualifications and skills
  • Completed Bachelors Degree in Business Management or related
  • Minimum 1-2 years of related experience in a similar position with administration focus and customer care skills
  • Native or fluent French speaker (non-negotiable) and a good command of verbal and written English
  • Manufacturing experience is preferred, but not essential
  • Previous experience using SAP is very beneficial
  • Excellent communication and interpersonal skills
  • Team worker who demonstrates customer focus
  • Solutions oriented – must have good problem solving skills and the ability to use initiative
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