Customer Care Consultant

Atlas Finance

Johannesburg, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

Apply for this job

Preference will be given to equity candidates:
Gender & Group

African Male/White Male/White Female

Job purpose:

To implement a high standard of customer service so as to attract and retain profitable clients.

Key Accountable Responsibilities:

Implement an exceptionally high standard of customer care at every interaction with potential or existing clients.
Ensure that SLAs are adhered to in client query resolution
Ensure that the quality control of every interaction with the clients is as per the standard set.
Demonstrate innovation through recommendations of improving customer service levels

Competency and qualification requirements: