Customer Accounts Administrator

SUMMARY:
CUSTOMER ACCOUNTS ADMINISTRATOR
Location: Centurion, Pretoria
Maximum Salary: Up to R20 000.00 CTC (Non-negotiable)
 
NB NB NB: If you do not have experience with Pastel Evolution/Sage 200,you will not be shortlisted!!!!!

NON-NEGOTIABLE REQUIREMENTS: 

• Matric with good mathematics %. 
  2–3 years’ customer-focused administration or sales support experience.
• Hands-on Sage 200 / Pastel Evolution experience.
• Proficient in Microsoft 365.
• Fluent in Afrikaans and English.

ROLE OVERVIEW: 
Manage customer accounts and sales administration by processing orders and quotations, assisting customers, coordinating deliveries, and working closely with internal teams to ensure excellent customer service.
 
Please note that only candidates who meet all the requirements will be contacted for the opportunity. We look forward to receiving your application!

POSITION INFO:
Minimum requirements: Matric with good mathematics %. 2-3 years' experience in customer-focused administration, sales support or order processing. Hands-on experience with Sage 200 / Pastel Evolution. Confident working knowledge of Microsoft 365 applications. Fluent in spoken and written Afrikaans and English. Ability to manage high order volumes and prioritise competing requests. Strong customer communication and interpersonal skills. Excellent organisational and administrative abilities. Duties and responsibilities: Process sales orders and quotations for Woolworths Concepts, internal sister companies, e-commerce and private customers. Print and action daily and weekly order sheets, follow up on orders and communicate out-of-stock updates to outlying stores. Assist customers telephonically, via email, at reception and in person. Support the Sales Team with customer information and quotations. Liaise with Warehouse and Dispatch regarding customer requirements, stock availability and delivery arrangements. Capture courier waybills and complete DSV bulk manifests. Coordinate courier collections and manage courier claims and stationery. Maintain organised sales order, e-commerce and courier filing. Complete card transaction cash-ups. Plan and coordinate administrative activities around holidays, stocktakes and price changes. Take ownership of customer enquiries and ensure that queries are followed through to resolution. Work collaboratively with internal teams to find practical solutions while adhering to company processes.