CREDIT OFFICER ARREARS - KZN

 MAIN FUNCTIONS OF THE JOB

Management of Arrears

• Proactively manage and recover customer accounts in arrears through daily client engagement.
• Follow up on unpaid debit orders and outstanding repayments to maximise recoveries.
• Maintain arrears and non-performing accounts within established performance targets.
• Accurately update customer interactions and account records on internal systems.
• Review and issue arrears correspondence, ensuring accuracy and timely delivery.
• Monitor and manage non-performing accounts in line with the bank's arrears policies and procedures.
• Prepare status reports and proposals for management and the Executive Credit Committee.
• Escalate complex arrears cases and collaborate with management to achieve optimal recovery outcomes.
• Conduct client visits when required to secure repayment commitments.
• Recover outstanding amounts related to changes in Musharaka transaction mark-ups.
• Ensure compliance with internal policies, regulatory requirements, and service standards throughout the collections process.

General Admin Duties

• Maintain accurate records of all arrears-related correspondence for audit and reference purposes
• Respond to client and internal queries relating to arrears, account allocations, and reconciliations.
• Prepare legal handover documentation for accounts approved for litigation.
• Administer deceased customer accounts in line with bank policies and procedures.
• Attend arrears committee meetings and provide updates on arrear accounts. 
• Generate, review, and follow up on regular arrears reports across branches.
• Prepare and submit monthly reports on non-performing accounts (NPAs).
• Compile and submit weekly high-value trade arrears reports to the Executive Credit Committee.
• Liaise with internal stakeholders to resolve account-related queries and support effective arrears management.
• Perform general administrative duties to support the efficient operation of the arrears management function.
• Monitor the arrear ROBOT to ensure that it is operational in respect of automatic email circulation of arrear letters.

QUALIFICATIONS

• Matric
• Relevant Finance Degree

EXPERIENCE

• A minimum of 2 -3 years of experience is required in the area of arrears management and/or credit within a banking environment
• Credit Arrears management experience would be an advantage

KNOWLDGE

• Imal System
• Arrears Management Portal
• Docuware
• Microsoft Office
• Bank Policies and Procedures
• Credit Policies and Procedures
• Legal Policies and Procedures
• National Credit Act (NCA)
• Strong administrative skills
• Knowledge of Shariah products and services
• Effective and professional communication skills
• Al Baraka Bank is an Equal Opportunity Employer
• Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.