Credit Manager

Our AVI Finance Shared Services (FSS)Division is central to AVI’s financial health, operating as a dynamic hub of financial excellence. Under the FSS umbrella, we manage key functions such as Accounts Receivable, Accounts Payable, General Ledger, Management Accounting, Cashbook and Treasury, Business Analysis, Payroll, Master Data, Benefits, Financial Reporting, and Facilities Management.

The team is responsible for critical processes, including reporting, reconciliation, and journal management, while also performing consolidations and overseeing the complex structure of local and Sub-Saharan African legal entities. With a strong focus on compliance, we ensure adherence to IFRS (International Financial Reporting Standards) and all applicable legislation, safeguarding the integrity of our financial operations.                                                                                            

An opportunity has become available for a CREDIT MANAGER to join the AVI team in Bryanston, Johannesburg. The main purpose of the role will be to effectively manage Working Capital (Debtors) and minimise risk in the Business Units. This role will be reporting directly to the Accounts Receivables Executive and will have a team to manage.

Reporting Structure:

• Reports to: Accounts Receivable Executive
• Direct Reports: 4 Team Leads

Key Areas of Impact:

CREDIT MANAGEMENT

• In conjunction with business units develop, implement and maintain a credit policy that is aligned with business and statutory requirements
• In conjunction with credit bureaus provide and maintain a credit assessment process
• Implement and monitor levels of authority for terms, credit limits, legal debtors and write offs.
• Develop and implement a clear transactional processing policy for authorization, exception reporting, batches and sign off
• Expedite cash flow within customers trading terms through a robust collection process
• Develop and maintain an environment that is balanced between minimizing risk and maintaining turnover growth
• Communicate potential bad debt to the business units and institute processes to recover losses where possible, be this via legal action or internal processes
• Establish and monitor internal controls to mitigate risk
• Continually analyse the effectiveness of transactional standards and where necessary take corrective steps
• Display an appetite for Credit and Reporting automation

RELATIONSHIP MANAGEMENT

• Maintain a customer focused environment with emphasis on understanding the customers’ requirements and through collaboration with the business units meeting such requirements
• Understand business units service and reporting expectations and driving these expectations throughout the department
• Establish relationships with external customers that will add innovation to meeting customer and business unit requirements
• Detect and resolve breakdowns in service delivery to business units or issues / concerns raised by customers, so as to ensure productive relationships
• Continuously develop opportunities for enhancing service delivery to business units or meeting customer requirements

PROJECTS

• Establish and communicate a clear vision and direction to the department
• Identify and evaluate new opportunities to improve credit assessments, budgeting, transactional processing and reporting which can include new technology
• Gain commitment to the implementation of continuous improvements from team, business units and customers
• Ensure that new directions are translated into measurable goals and individuals performance contracts

TRAINING

• Ongoing on-the-job training and focused training interventions

REPORTING

• In conjunction with business units, develop reports that will meet their functional requirements
• Develop and implement departmental reports that will facilitate performance management – Communicate performance to staff
• Ensure accuracy and consistency of reports and where necessary take corrective action

STAFF MANAGEMENT

• Leads, motivates, and develops high-performing teams
• Sets clear expectations, delegates effectively, addresses underperformance and builds a culture of accountability
• Demonstrates a strong focus on achieving measurable outcomes, including collection targets, DSO reduction, overdue debt reduction, and cash efficiency
• Demonstrates strategic thinking and strong business acumen
• Understands the end-to-end Order2Cash cycle and aligns operational activities with broader business objectives
• Takes responsibility for team performance, financial results, and operational challenges. Follows through on commitments and ensures issues are resolved rather than passed between departments
• Coaches employees, identifies skills gaps, supports succession planning, and creates development opportunities to improve individual performance and overall team capability
• Demonstrates honesty, professionalism, confidentiality, and fairness. Ensures compliance with financial controls, company policies, and ethical collection practices

What It Takes to Succeed:

Experience that set you up for success:                       

• A minimum of 5 years' experience in a Credit Management role combined with managerial experience is essential
• A minimum of 5 years' experience in an FMCG environment

Qualifications & Certifications that will contribute to your success:

• A Degree/Diploma in Finance or equivalent is required.

Additional Requirements that will enhance your impact for success:

• Advanced SAP user
• Data Warehouse BI / Power BI / SQL solutions
• Excel Advanced skills

Take the Next Step with Us

At the heart of our AVI Shared Services Divisions is a commitment to excellence, collaboration, and continuous improvement. Here, you’ll have the opportunity to work with talented professionals across multiple disciplines, allowing you to grow professionally. If you are passionate about making an impact, solving complex problems, and collaborating with others to drive excellence, this is the place for you.