Credit Controller

WHAT YOU WILL DO

• Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets. ​
• Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow. ​
• Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines. ​
• Prepare and distribute customer statements, remittances, and aging reports. ​
• Accurately process and allocate customer payments, credit notes, debit notes, and settlements. ​
• Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution. ​
• Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team. ​
• Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA). ​
• Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues. ​
• Monitor customer accounts and identify potential credit risks or collection concerns. ​
• Assist with audit requirements by providing supporting documentation and reconciliations. ​
• Maintain professional and effective customer relationships to support collections and service delivery. ​
• Support continuous improvement initiatives and process efficiencies within Accounts Receivable. ​
• Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations. ​

WHAT YOU’LL BRING TO THE TABLE
Key attributes and competencies​

• Grade 12 studying towards a credit management diploma or equivalent​
• Strong Communication skills​
• Relationship Management skills​
• Administrative background​

Experience​

• 3 years in FMCG environment as a Credit Controller​