Contractor Specialist Sales Tech Liaison (2 Year Contract)

KEY JOB FUNCTIONS:

• This vacancy reports to the Manager Sales Technical Liaison and exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

• Product Analysis and consolidating facts & data - enhance go & study activities.
• Strengthen service function. 
• Quick info, from the market.
• Strengthen FTR analysis.
• Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.
• Detailed research on product related matters.
• Compilation of communication to the dealer network - service bulletins.
• Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences. 
• Liaise with TMC, TSAM, public relations, legal dept. & customer call Centre (CQD and other related departments).
• Fix it right first time - product resolution.  
• Study & develop f/fix methods & coordination parts with NPDC.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience.
• Minimum 5 years’ experience at dealer level will be an advantage.
• Experience in a research environment or analysis position an advantage.
• Computer experience in MS Office and Outlook. 
• Advanced level of technical knowledge.
• Field experience dealing with voice of the customer.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage. 
• Will be required to travel. 

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovative vision
• Establishing framework and systems for organisational learning
• Feedback of evaluation results and long-term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review