Contact Centre Agents Wanted

at Altron
Location Johannesburg, South Africa
Date Posted October 8, 2019
Category Telecommunications
Job Type Full-time

Description

Johannesburg, Gauteng
Permanent

Key Responsibility Areas:

Achieve 100% of weekly and monthly sales budgets

Actively participate in marketing initiatives through outbound calls

Promote and sell the full bouquet of Netstar fleet products

Effectively execute administrative tasks relating to every transaction.

Ensure accurate and complete data capturing in all required fields of all relevant databases.

Track, monitor and follow up on card deliveries

Qualify leads and channel them to the correct source

Drive first call resolution, taking ownership

Provide quality customer feedback

Adhere to service level agreements

Assist with all customer and consultant queries

Channel contract cancellations through the retentions process

Respond to all telephonic and e-mailed customer and internal queries, requests and instructions.

Capturing of information on the relevant systems

Actively utilize the Sales CRM platform

Achieve quality and compliance, and sales targets.

Job Requirements:

Educational Requirements & experience needed

Grade 12

Related Sales / Telesales Qualification an advantage

2 Years Sales / Telesales Experience

Proven Sales Track Record

Must have considerable practical experience in dealing with a Sales environment and providing business value.

Excellent Telephone etiquette

Fully Bilingual

Persuasiveness

Attention to detail and compliance to company processes

Good communication Skills (Written and verbally)

Service oriented

Able to priorities work and manage deadlines.

Basic problem identification and analysis

Ability to understand and resolve issues

Excellent computer skills (MS Office, CRM, MS Excel)

Feedback skills – ability to convey information accurately and constructively

Technical Aptitude – Understanding of Website navigation functionalities