Complaints Officer Ref No: COCO/09/26

Requirements:

• The successful candidate must have a degree / diploma in Finance, Compliance or Legal. 
• At least 2 years’ experience in a Regulatory / Credit industry. 
• Experience in complaints / dispute resolution processes will be an added advantage. 

Duties:

• Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act. 
• Implementation of internal complaints handling policies and procedures. 
• Provide and maintain a high level of quality work. 
• Report writing. 
• Maintain good relations with internal and external key stakeholders. 
• Participating in team activities aimed at improving customer satisfaction and departmental performance. 

Knowledge:

• National Credit Act. 
• Complaints resolution processes. 

Skills:

• Computer literacy. 
• Strong personal skills. 
• Team Player. 
• Excellent written and verbal communication skills. 
• Administrative and organisational skills. 
• Ability to work under immense pressure. 
• Conflict resolution and negotiation skills. 
• Results driven.