Communication Specialist

Purpose:

The Communication Specialist will be responsible for developing, coordinating and implementing member and stakeholder communication for retirement funds under administration. The role focuses on delivering clear, accurate, timely and accessible communication that keeps retirement fund members and stakeholders informed about fund benefits, developments, processes and services, while promoting member engagement, stakeholder relations, education and Fund awareness.

Responsibilities:

• Develop and deliver accurate, timely and accessible member communications in line with the approved communication plans and deadlines.
• Coordinate effective communication with participating employers, trustees, unions and other relevant stakeholders to ensure consistent messaging, information sharing and stakeholder engagement.
• Develop and implement fund-specific communication plans aligned with fund objectives, member needs, regulatory requirements and approved communication strategies.
• Manage and maintain relevant communication channels, including websites and social media channels to ensure current, accessible and engaging content.
• Ensure all communication materials are accurate, professionally written, appropriately approved and aligned with fund rules, brand guidelines and applicable regulatory requirements.
• Monitor communication effectiveness through engagement statistics, member feedback and campaign performance, and provide regular reports with recommendations for improvement where necessary.

Essential Knowledge and Skills:

• Understanding of retirement fund legislation, regulatory requirements and member communication obligations.
• Excellent writing, editing and proofreading skills, with the ability to simplify complex retirement fund information.
• Strong member and stakeholder communication, engagement and relationship management skills.
• Proficiency in digital communication platforms, content management systems and social media.
• Strong communication planning, project management and reporting skills.
• Ability to develop accurate, compliant and member-focused communication across multiple channels.
  

Qualification Requirements:

• Bachelor's degree or National Diploma in Communication, Public Relations, Journalism, Marketing or a related field.
• A minimum of 3–5 years' experience in communication, preferably within the retirement fund or financial services industry.
• A digital marketing certificate will be an added advantage.
• Retirement fund industry qualifications or relevant training will be an added advantage.
• Industry knowledge and at least 2 years Industry experience English (Business writing and email etiquette).