Claims Consultant (Afrikaans)

Job Purpose

• Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Responsibilities

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses.

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Work Scheduling and Allocation

• Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Policy Development & Implementation

• Support others by carrying out routine policy-related tasks.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.

Client & Customer Management (Internal)

• Help manage internal clients by carrying out standard activities and providing support to others.

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years); Very limited (0 to 3 months)

Deadline:26th October,2026