Claims Client Liaison Officer

Introduction

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

Role Purpose

To act as the primary point of contact between clients, brokers, service providers, and the insurance business while ensuring that claims handling, client service, and operational processes comply with company standards, regulatory requirements, and service level agreements.

The role is responsible for enhancing customer experience, monitoring service quality, identifying improvement opportunities, and supporting continuous operational excellence.

Role Family

Remote Opportunity

Disclaimer

Enquiries

• Client Liaison and Relationship Management
• Quality Assurance and Compliance
• Claims Quality Monitoring
• Process Improvement
• Credit Control
• Reporting and Administration

Qualifications

• Matric (Grade 12).
• Relevant Insurance Qualification (NQF Level 4 or higher preferred).
• RE5 Qualification (advantageous).
• Having previously worked as a client liaison offer or in a Quality Assurance team (advantageous)
• FAIS compliant or working towards required credits.
• Computer literacy including Microsoft Word, Excel, Outlook, and insurance administration systems.
• Own transport and a valid driver's license

Experience

• Minimum 3-5 years' insurance claims experience.
• Experience in commercial or corporate short-term insurance.
• Experience in quality assurance, auditing, compliance monitoring, or client service management.
• Proven experience dealing with brokers, clients, and service providers.

• Customer Focus
• Attention to Detail
• Analytical Thinking
• Quality Orientation
• Problem Solving
• Communication and Interpersonal Skills
• Relationship Building
• Planning and Organising
• Accountability
• Teamwork and Collaboration
• Resilience and Ability to Work Under Pressure