Chief Operating Officer (COO)

SUMMARY:

POSITION INFO:
Key Responsibilities: Oversee the daily operations and performance of all retail branches, ensuring operational efficiency, consistent standards and achievement of sales targets and KPIs Manage and develop the Head Office team, driving accountability, productivity and the delivery of business objectives Monitor budgets, expenses, cash flow, profitability and store-level performance, identifying opportunities to improve margins and control costs Identify and evaluate new retail locations and mall opportunities nationwide, managing the expansion process from initial assessment through to store opening Build and implement effective systems, processes and performance measures to support business growth Lead, motivate and develop teams while fostering a culture of accountability, professionalism and high performance Partner with the CEO on strategic planning, commercial decision-making and the long-term growth of the business Requirements: Approximately 8-12+ years of relevant management or executive experience, ideally within multi-site retail, franchising, financial services, jewellery, hospitality, FMCG or a similar environment Relevant Finance Degree \/ CA qualification Proven experience overseeing multiple branches, business units or locations, with a track record of improving business performance and driving growth Strong financial and commercial acumen, including sound knowledge of budgets, P&L, cash flow and profitability Experience in business expansion, new branch openings and project management Demonstrated leadership ability, with strong decision-making, problem-solving, negotiation and communication skills A proactive, hands-on and independent approach, with the confidence to take ownership and make commercially sound decisions The ideal candidate will be an entrepreneurial thinker who thrives on identifying opportunities, solving challenges and turning business strategy into measurable results. Apply: