Cashier - Non Gaming

Job Purpose

Responsible to accurately process all guest billing transactions for relevant food and beverage outlets in accordance with the required standards of the Company.

Key Performance Areas

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service
• Reconcile float at the end of the day
•  Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

In-Room Dining Orders

• Take telephonic In-room guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests

Customer Engagement 

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

• Grade 12 

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage 

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.