Camp Manager

SUMMARY:
An intimate, luxury tented camp is seeking an experienced and mature 𝗖𝗔𝗠𝗣 𝗠𝗔𝗡𝗔𝗚𝗘𝗥  to lead its guest-focused operation.

POSITION INFO:
This is a hands-on senior role for a seasoned luxury hospitality professional who can host high-end guests, lead a small team and take full ownership of the day-to-day running of a safari camp. Core Criteria: Minimum 5 years' proven experience as a Camp Manager, Lodge Manager, Assistant General Manager or similar senior hospitality role Essential experience in a luxury safari lodge, tented camp, private villa or five-star environment Strong leadership and people-management skills, including performance management and conflict resolution Excellent guest relations skills, with the ability to host warmly while maintaining professional boundaries Proven experience managing the full guest journey, from arrival to departure, including meals, activities and special occasions Ability to anticipate guest needs and monitor and improve luxury service standards Experience overseeing housekeeping, daily tent inspections and maintenance follow-up Solid stock management experience, including ordering, receiving, issuing and regular stock takes Experience managing beverage stock and sales, with accurate billing and minimal wastage Understanding of budgets, cost control, cash handling and daily operational administration Experience driving curio/retail and additional revenue Strong administrative and reporting skills Computer literate, with Microsoft Office and hospitality-related systems experience Fluent in English; additional languages are an advantage Valid driver's licence and confidence driving in a safari environment Calm under pressure, with strong problem-solving and decision-making ability Well presented, mature and professional, with a genuine passion for hospitality and conservation Willing to be hands-on and assist across all operational areas Contactable references from at least three previous managers or employers Candidate Responsibilities: Deliver a warm, personalised and memorable guest experience from arrival through to departure Oversee meal service, bush dining and special occasions to luxury standards Lead, motivate and develop the team through daily briefings and clear communication Monitor staff performance, presentation and conduct, and address issues promptly Conduct daily inspections of guest tents, public areas and back-of-house Follow up on maintenance issues and support preventative maintenance Monitor beverage service, stock levels and sales, and minimise wastage Conduct regular stock takes and investigate discrepancies Ensure all guest charges, activities and additional services are accurately recorded and billed Maintain cash-handling and financial control procedures Drive upselling across beverages, activities, private experiences and curio/retail Submit accurate daily, weekly and monthly reports Implement company policies and SOPs, and uphold health, safety, hygiene and security standards Liaise with head office and senior management on operational requirements Champion responsible safari operations and represent the company professionally at all times On Offer: Single live-in position, with accommodation provided on the property Meals included Compulsory provident fund 7 consecutive days off per month 21 consecutive days' annual leave Opportunities for professional growth within the company Full package and benefits to be discussed during the interview process